When and how do I pay?

Payments are made at the time of booking via the sessions or IET page on this website. If you have a UK bank account and would prefer to pay by free direct bank transfer please contact Louise before making your booking at info@louisekay.net.

What is your cancellation policy?

.Appointments can be rescheduled or canceled with full refund up to 72 hours before they start. After that no refund is possible.

Will my session be recorded?

Louise does not record sessions but you are welcome to record from your side if you wish to do so.

Are sessions done in person, over the phone or online?

Sessions are done online on Zoom.

Should I do anything to prepare for my session?

Please test your Zoom including video and audio before the session to ensure everything is set up and working well.
Please ensure that you won't be interrupted during the session.

If I book a package can I save my sessions for when I need to use them or do I have to do one session a week?

You don't need to do one session every week. You can schedule your sessions when it feels right for you.